Returns & Exchange Policy

LEONORSE Conditions

Please read these terms and conditions carefully before using our website or placing an order.

LAST UPDATED: MAY 20, 2026

At LEONORSE, we are committed to delivering products of exceptional quality. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused, unworn, and unwashed.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by the original invoice or proof of purchase.

Products that do not meet these conditions may not be eligible for return.

2. How to Request a Return

To initiate a return, please contact us at:

Email: leonorseclothing@gmail.com

Please include:

Order Number
Product Name
Reason for Return
Photos of the product (if damaged or incorrect)

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please do not send products back without prior approval, as unauthorized returns may not be accepted.

3. Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

A damaged product
A defective item
An incorrect order

Please contact us within 48 hours of delivery with clear photographs of the product and packaging.

After verification, we will arrange an appropriate replacement, exchange, or refund.

4. Non-Returnable Items

The following items are not eligible for return:

Products that have been worn, washed, or altered.
Products returned without original tags or packaging.
Gift Cards.
Final Sale or Clearance Items.
Personalized or Custom-made Products (where applicable).

5. Exchanges

If you require a different size or colour, please request a return (if eligible) and place a new order for the preferred item.

Exchanges are subject to product availability.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing typically takes 7–10 business days after approval.
Your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us.

7. Return Shipping

If the return is due to:

A damaged product
An incorrect item
A manufacturing defect

LEONORSE will cover the return shipping costs.

For returns due to personal preference, incorrect size selection, or change of mind, return shipping charges may be the responsibility of the customer unless otherwise stated.